Support
How can we help?
Setup guides for sign-in, email, and the tools you already use, and how to reach us when a guide isn’t enough.
Getting started
In the order most people do them.
Start a free trial
Your own helpdesk for 30 days, with no card needed.
Your first week
A short checklist for setting up a new helpdesk and rolling it out, with an announcement you can copy.
Emergency account
A way in for when normal sign-in breaks.
Set up Microsoft sign-in
Register the helpdesk in Microsoft Entra so people sign in with their Microsoft 365 accounts.
Set up Google, Okta, or other sign-in
Add a "Sign in with Google" (or Okta, JumpCloud, AD FS, and others) button, next to Microsoft sign-in or on its own.
Which email setup to pick
The built-in address, your own address, or your own mailbox. What each one is good for, and how to choose.
People
Who's in the helpdesk, how they got there, and how to set their role, teams, and departments.
Departments and teams
Group your work into departments, and set up the teams that tickets go to.
Your first test ticket
Open a ticket the way your people will, then answer it as a tech, so you see both sides before anyone else does.
Forms
Build the request forms people fill in, and decide where their tickets go and who has to OK them.
Approval boards
The groups of people who say yes or no before a request gets worked on.
Writing articles
Write, publish, and keep knowledge base articles up to date, with a manager's OK where your department wants one.
When people leave
Turn people off on their own when their account is turned off or deleted in Active Directory, Microsoft 365, or Google Workspace.
Set up Active Directory sign-in
Install the on-site agent so people sign in with their Windows username and password, or automatically on domain PCs.
Importing from another helpdesk
Bring people, sites, old tickets, and their replies over from CSV files, with a preview before anything is saved.
Open tickets from Slack
Set up the helpdesk's Slack app, so people can type /helpdesk, open a ticket from any message, and hear back in Slack.
Open tickets from Microsoft Teams
Set up the helpdesk's Teams app, so people can open tickets in a chat with it or from any message, and hear back in Teams.
Every guide, by topic
First steps
Sign-in
People and access
Forms and approvals
Working tickets
Knowledge base
Reports and surveys
Your other tools
Look and feel
Records and your data
Inventory add-on
Contracts add-on
For your staff
Troubleshooting
Plans and billing
Good to know
Still stuck?
Tell us what’s going on and we’ll write back by email, usually within one business day.
Already a customer?
If you can change your helpdesk’s settings, click Contact RequestCrew support on its Settings page. You’ll land on our support desk already signed in, and we’ll know which helpdesk you’re on.
Can’t sign in to your helpdesk?
Email support@requestcrew.com from your own work address. If you’re one of its admins, that opens a ticket for you.
Using a helpdesk at work?
Your own IT team runs it, so they’re the quickest help with your account or your tickets.
Thinking about buying?
Questions about plans or whether RequestCrew fits go on the Contact page.