Support  ·  Records and your data

Download everything

Every ticket, reply, person, article, and attached file in one zip, for your records or to take with you.

Download everything puts all of this helpdesk’s data in one zip file. It’s your data: keep a copy for your records, hand it to whoever handles a records request, or take it with you if you ever leave.

What’s in it

• Spreadsheets (CSV files, which open in Excel, Numbers, or Google Sheets) of tickets, replies and internal notes, each ticket’s history, form answers, who was copied, tasks, time spent, approvals, survey answers, people, and sites
• Every attached file, in a folder for each ticket number, with a list of which file belongs to which ticket and reply
• Knowledge base articles, each as a page that opens in a web browser, with their pictures and files
• Equipment, its history, and reservations, if you use the inventory
• Contracts and vendors, with earlier terms, history, the vendors on tickets, and their files, if you use them
• The audit log
• Your setup as a starter file, the same one Export setup makes

A “READ ME” file in the zip says what each part is. Times in the spreadsheets are UTC. Tickets connect to everything else by their ticket number, and people by their email address.

Left out on purpose: passwords, sign-in and encryption keys, API keys, the email log, and phone alert sign-ups.

Making it

Click Make the download. It’s built in the background, so you can leave the page; a helpdesk with lots of attached files can take a while. The page checks back on its own, and when email is connected you get an email when it’s ready.

Only one is kept at a time. It stays for 7 days, then it’s removed, and making a fresh one replaces it. Making it and downloading it both go in the audit log.

If an attached file is listed in the helpdesk but missing on the server, the page says how many, and the zip’s list of files marks which ones.