Support  ·  Good to know

Security and purchasing paperwork

Where to find what your security, legal, and purchasing people ask for, and who to ask for the rest.

Buying software usually means answering questions from someone in security, legal, or purchasing. Here’s where the answers are for helpdesks RequestCrew hosts.

Security

• The Security page covers how helpdesks are kept apart, backups, sign-in, who can get in, and where your data is kept. Everything we run is in the United States. Services you connect yourself, like your own Microsoft 365, keep data under your agreement with them.
• Security questionnaires: send yours to hello@requestcrew.com and we’ll fill it out. We don’t have a SOC 2 report.
• The Status page shows how things are running right now.
• Found a security problem? Write to hello@requestcrew.com with what you found and how to see it.

Privacy and your data

• The Privacy Policy says what’s collected, why, how long it’s kept, and which companies help run the service.
• The Terms of Service cover billing, canceling, and your data.
• Student data: if students will use your helpdesk, or your district uses a data privacy agreement, write to hello@requestcrew.com before you start.
• Download everything gives you a copy of your tickets, people, articles, and files any time. Records retention lists closed tickets for review once they reach the age you set, and nothing is removed on its own.

Accessibility

The helpdesk is built to meet WCAG 2.2 AA. The Security page links the Accessibility Conformance Report (the filled-in VPAT).

Purchasing

• Get a quote for a PDF your purchasing office can use.
• Vendor forms, a W-9, or a tax exemption certificate: write to billing@requestcrew.com.
• Plans and payment are covered in Paying for your helpdesk.