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RequestCrew vs. Freshservice
Freshservice is a full IT service management suite, priced per agent. RequestCrew is a flat-priced helpdesk for small and mid-sized teams. Here’s how to tell which one fits you.
The short version
If you need change, problem, and release management, or you’re a large IT department that runs everything by the book, Freshservice is built for that. If you want a helpdesk that does tickets, forms, approvals, SLAs, and a knowledge base really well, at one flat price for your whole team, that’s RequestCrew.
Freshservice charges for each agent, so the bill grows with every tech you add, and some features need a higher plan. Their current prices are on Freshservice’s pricing page.
Side by side
| RequestCrew | Freshservice | |
|---|---|---|
| How it’s priced | Flat by plan: up to 5, 15, or 40 techs. Team and Organization can add techs 10 at a time. | Per agent, per month, on four plans |
| SLAs | Every plan | Growth plan and up |
| Request forms (service catalog) | Every plan | Growth plan and up |
| Facilities, HR, and other teams | Included: their techs count like any other, on the same plan | A separate license for business teams |
| Change, problem, and release management | Not included | Pro plan and up |
| AI help | Off unless you turn it on with your own Claude or Azure OpenAI account | Some included on Enterprise; Freddy AI Copilot is a paid add-on |
| Free trial | 30 days, no card | 14 days, no card |
| Discount for schools, government, and nonprofits | 20% off yearly plans | Check with Freshworks |
What you get with RequestCrew
- Flat pricing by plan: $79 a month for up to 5 techs, $179 for up to 15, $349 for up to 40. Everyone who asks for help is free.
- 20% off yearly plans for government, schools, and nonprofits, with invoices you can pay against a purchase order.
- Every helpdesk feature on every plan: request forms, routing, approvals, SLAs, a knowledge base (public articles too), reports, and surveys.
- Equipment inventory and contract renewals when you want them, as add-ons priced by your plan, not per item.
- Sign-in with Microsoft 365, Google, Okta, AD FS, or your Windows network through a small on-site agent.
- Built-in email from day one, plus Slack and Teams. No ads, ever.
- Remote support from the ticket with your own Zoho Assist or TeamViewer account, at no extra cost.
- Your own database and files, never shared with another customer, backed up every 15 minutes with encrypted copies off the server.
- Download everything (tickets, people, articles, files) whenever you want. Your data is yours.
- Help from the person who built it.
When Freshservice is the better pick
- You need formal change, problem, and release management.
- You want a large vendor with a big app marketplace behind you.
- You have well over 200 techs.
Moving over
Export your tickets to a spreadsheet and RequestCrew’s import brings in people, sites, tickets, and replies, with a preview and an undo. Or have us do it as part of setup help.
Questions people ask
What would 15 techs cost on RequestCrew?
The Team plan: $179 a month, or $1,790 a year. Schools, government, and nonprofits pay $1,432 a year. That’s every helpdesk feature, with as many people asking for help as you like.
Is RequestCrew ITIL?
It covers the parts most small and mid-sized teams use every day: incidents and requests, approvals, SLAs, a knowledge base, and outages handled as one main ticket with the rest linked to it. It doesn’t do formal change, problem, or release management.
Does it work with Microsoft 365 and Teams?
Yes. Sign in with Microsoft 365, open tickets from Teams or Slack, and turn people off in the helpdesk when they’re turned off in your directory.
Who runs it?
We host it for you: the server, updates, and backups every 15 minutes with encrypted copies off the server. The Security page has the details.
Try it with your own team
Start a free 30-day trial with your own helpdesk and your own people. No card needed. Or click around the demo first: it’s the real thing with made-up data.
What we say about other products here was checked in October 2026 from their pricing pages and published reviews. Plans and prices change, so check with them before you decide. Freshservice is a trademark of its owner. RequestCrew isn’t affiliated with or endorsed by them.