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Network

Tell the helpdesk which addresses are inside your network, and which proxy to trust.

The Network page tells the helpdesk two things: which visitors are inside your network, and whether a proxy or firewall sits in front of it. Only Super Admins can change it.

Inside the network

List your office and VPN address ranges, one per line, like 10.0.0.0/8. This decides one thing: automatic sign-in on domain PCs is only offered to people coming from these ranges. Everyone else gets the normal sign-in page. Automatic sign-in itself is turned on under Active Directory.

Trusted proxy

If requests reach the helpdesk through a proxy or a firewall’s web protection, put that device’s address here, one per line, like 10.1.1.1. Then the helpdesk sees each visitor’s real address instead of the proxy’s.

Without it, everyone looks like they come from the proxy. That breaks the inside check above, and the limits on wrong passwords can’t tell people apart. Leave it empty if nothing sits in front of the helpdesk.

Check where you’re coming from

Under the boxes, the page shows the address the helpdesk sees for you and whether that counts as inside or outside. After you save, look at it from a PC in the office and from outside (on a phone off Wi-Fi, say) to make sure each lands where it should.

Changes take effect as soon as you save, and go to the audit log.