Support  ·  Plans and billing

Contact RequestCrew support

Get help from RequestCrew with your helpdesk, signed in already, without another password.

When RequestCrew hosts your helpdesk, people who can change its settings get a Contact RequestCrew support link, on the Settings page and at the bottom of the help panel. Nobody else sees it.

What happens when you click it

You go straight to RequestCrew’s support desk, already signed in as yourself. There you can open a ticket and see your earlier ones. Your coworkers who can change settings here can see your organization’s tickets too, so whoever’s around can follow up.

Your helpdesk tells the support desk only your name, email address, and role, plus your helpdesk’s address and version, so you never have to say which helpdesk you’re on. Nothing else about your helpdesk, its people, or its tickets goes along.

If you can’t sign in to your own helpdesk

Email RequestCrew support instead. Everyone who can change your helpdesk’s settings is already known to the support desk, so an email from your own address opens a ticket the same way.

Who can use it

It follows your helpdesk’s roles. When someone gets a role that can change settings, they can use support within the hour; when they lose it, or are turned off here, they can’t. If your plan ends, support through the helpdesk ends with it, though you can still email.