Demo
Try it right now
The demo is Brightwater Supply Co., a made-up company with offices, warehouses, stores, and a delivery fleet. Its IT, facilities, fleet, and HR teams all work out of one helpdesk, with three months of tickets and an inventory of everything from laptops to delivery vans.
Pick who you’d like to be, and switch any time. There’s nothing to sign up for, and everything resets each night. Want the short version first? The tour takes two minutes.
2 minutes · plays from YouTube when you press play
Who you can be
Someone asking for help
Open a ticket from a form, follow it, reply, and rate it when it’s done.
A help desk tech
Work the IT queue: reply, add notes, use saved replies, check off tasks, and log time.
A facilities supervisor
See the department’s tickets and the team’s workload, and run reports.
Company leadership
Approve purchases waiting on you, and see every ticket and report.
The helpdesk admin
People, forms, routing rules, the inventory, and most settings.
The super admin
Everything, including sign-in and the mailbox. Settings don’t save in the demo, so click away.
A few things are off in the demo: attaching files, sending email, and phone alerts. Settings pages open so you can look, but they don’t save.