Support  ·  Plans and billing

Plan and billing

See your hosted plan, how many techs you're using, when it renews, and where billing stands.

When RequestCrew hosts your helpdesk, people who can change its settings get a Plan and billing button on the Settings page. It shows:

• Plan: which plan you’re on, with any extra techs, and its price.
• Techs: how many techs you have turned on, out of how many the plan includes. When they’re all in use, turn off a tech you no longer need under People, or ask about a bigger plan.
• Renews (yearly plans) or Next charge (monthly plans).
• A line on where billing stands: paid up, an invoice that’s due, or how long a free trial has left.

Super Admins also get Billing and invoices. It opens whatever you need right then: an invoice that’s due, the page to add or update the card on file, or your past invoices. Anyone with that link can see your billing, so it’s only shown to Super Admins.

The page updates within the hour of any change, like a payment or a new plan. Nothing on it can be changed from inside the helpdesk. For a bigger plan, more techs, or a question about an invoice, write to the address at the bottom of the page, or use Contact RequestCrew support.