Pricing
Pay for techs. Everyone else is free.
Every plan has every helpdesk feature. Plans only differ in how many techs you have. Staff who ask for help, approve requests, or read the knowledge base never count.
Try it free for 30 days with your own helpdesk. No card needed. Start your free trial.
Small
Up to 5 techs
$79 a month
or $790 a year (2 months free)
- Every helpdesk feature
- Unlimited requesters
- Updates and 15-minute backups
- Help by email
Ready to buy? Get a quote
Fits most teams
Team
Up to 15 techs
$179 a month
or $1,790 a year (2 months free)
- Every helpdesk feature
- Unlimited requesters
- Updates and 15-minute backups
- Help by email
Ready to buy? Get a quote
Organization
Up to 40 techs
$349 a month
or $3,490 a year (2 months free)
- Every helpdesk feature
- Unlimited requesters
- Updates and 15-minute backups
- Help by email
Ready to buy? Get a quote
Government, schools, and nonprofits
20% off any yearly plan. Small comes to $632 a year. We can invoice you against a purchase order, and you pay online by card or bank transfer. Get a quote in a minute.
Want us to set it up?
Optional, one time, $250 to $500 depending on what you need: sign-in, the network sign-in agent, your mailbox, and bringing over your old tickets. Or follow the built-in guides and do it yourself for free.
Need more techs?
Add them 10 at a time: $85 a month or $850 a year for each 10. Team goes up to 25 techs, and Organization up to 200. 60 techs on a yearly plan comes to $5,190. Get a quote.
More than 200? Tell us how many and we’ll put together a price.
Add-on
Inventory
Keep track of laptops, printers, vehicles, and anything else with a tag, right in your helpdesk: tags you scan with a phone, check-outs, loaner reservations, warranty reminders, upkeep, and network scans. One flat price for your plan, not per item. Government, schools, and nonprofits get the same 20% off on a yearly plan, and free trials include it.
- Small: $29 a month, or $290 a year
- Team: $49 a month, or $490 a year
- Organization: $79 a month, or $790 a year
Add-on
Contracts and vendors
Every contract and renewal in one place, with your vendors and who to call. A heads-up before the last day to cancel, a ticket for the owner if you want one, and twelve months of renewals at a glance. Costs are only for the people you pick. Government, schools, and nonprofits get the same 20% off on a yearly plan, and free trials include it.
- Small: $19 a month, or $190 a year
- Team: $29 a month, or $290 a year
- Organization: $49 a month, or $490 a year
More than one add-on
Add two and save 20%
Take inventory and contracts together and you get 20% off the two. On Team, that’s $62 a month instead of $78.
- Small: $38 a month, or $384 a year
- Team: $62 a month, or $624 a year
- Organization: $102 a month, or $1,024 a year
Prices don’t include sales tax. Where it applies, it’s added to your invoice or card charge.
Questions people ask
What counts as a tech?
Anyone who works tickets: someone marked as a tech in the helpdesk. People who only ask for help, approve requests, run reports, or read the knowledge base are free, however many you have.
Can we pay by invoice or purchase order?
Yes, on yearly plans. Get a quote for your purchasing office and send us the PO. We’ll email an invoice you can pay online by card or bank transfer (ACH). Monthly plans are paid by card.
Can we change plans later?
Any time. Going up takes effect right away. Going down takes effect at your next bill, as long as you have no more techs than the smaller plan allows.
Are the add-ons part of every plan?
No. Inventory and contracts are add-ons, because not everyone needs them, and the helpdesk itself stays just a helpdesk. Add either to any plan, at the start or later, and two add-ons save you 20% on them. On a yearly plan you pay for the months left in your year, and dropping one takes effect at your next renewal. Here’s what inventory and contracts do.
How do we keep track of our plan?
Your helpdesk has a Plan and billing page under Settings: your plan, how many techs you’re using, when it renews, and, for your Super Admins, a link to your invoices and the card on file.
Is there a contract?
Monthly plans are month to month. Yearly plans are paid for the year up front.
Do prices include sales tax?
No. Where sales tax applies, it’s added on top, and your quote and invoice show it. If your organization has a sales tax exemption certificate, send it with your purchase order and we won’t charge it.
Where does our data live?
In the United States, on our server in Boston, Massachusetts. Each helpdesk gets its own database and files, never shared with anyone else’s. It’s backed up every 15 minutes, and encrypted copies are kept off the server, also in the US. The Security page has the details.
What if we want to leave?
We’ll give you a full backup of your helpdesk: the database, files, and settings. Your data is yours.
Can we try it first?
Yes. The demo is the real thing with made-up data, and you can open it right now. When you want to try it with your own people and setup, start a free 30-day trial. No card needed. If you decide to keep it, everything you set up during the trial stays.
See it for yourself
The demo is a made-up company with three months of tickets. Pick who you’d like to be and click around. There’s nothing to sign up for.