Pilot program
Use RequestCrew free for six months
I’m looking for 2 or 3 organizations to run their helpdesk on RequestCrew for six months, free, and tell me honestly what works and what doesn’t.
I built RequestCrew after 20+ years in IT, because I couldn’t find a helpdesk that did everything a small organization needs at a price it could afford. It’s solid and it’s running, but there’s no substitute for real people using it every day. That’s where you come in.
Rusty Painter, Founder
What you get
- Your own helpdesk, free for six months
- Every helpdesk feature, with as many requesters as you like
- Both add-ons free too: inventory, with loaner reservations, and contracts and vendors
- Help getting set up, from me directly
- A real say in what gets built next
What I’m asking
- Use it for your real tickets
- A short kickoff call to get you going
- A quick check-in partway through
- A short survey at the end
- An honest review when it’s over, if you’re up for it
Who it’s a good fit for
- Organizations in the US with 1 to 40 techs
- Schools, nonprofits, local government, and businesses
- You can make the call on trying a new helpdesk, and you’d be the one setting it up
- You’ve got real tickets coming in, whether you use something now or not
How I’ll pick
This isn’t a drawing. I’ll pick 2 or 3 based on fit, and I’m hoping for a mix: different kinds of organizations, and different setups (Microsoft 365, Google Workspace, Active Directory, or none of the above).
Everyone who applies hears back from me either way.
The fine print
Do I need a card?
No. There’s no card to add and nothing is charged, during the six months or when they end.
Are the add-ons included?
Yes, both of them, free for the whole six months: the inventory add-on (equipment, check-outs, and loaner reservations) and the contracts and vendors add-on (renewals, who to call, and what each contract covers). Turn on whichever you’ll use, or neither. If you keep going after the pilot, any add-on you keep is priced the same as for everyone else, on our Pricing page.
When do the six months start?
The day your helpdesk is ready and you get your welcome email.
What happens when it ends?
About a month before, I’ll email you about what’s next. If you’d like to keep going, you pick a plan, and any add-ons you want to keep. If not, your helpdesk pauses and your data is kept for a while, and you can download a full copy of it. Our Terms have the details.
Does the review have to be a good one?
Not at all. Good, bad, or somewhere in between, I just want it to be honest. And it’s optional. If you do write one, please mention you got RequestCrew free through the pilot, so readers know.
What about our data?
It’s yours, the same as for any customer. Your helpdesk gets its own database and files, and the Security and Privacy pages say exactly how it’s handled.
Will you email me about other things?
Only about the pilot, unless you tick the box on the form asking for RequestCrew news too.
Apply
Applications close Friday, December 4. It takes about five minutes, and I’ll read every one.
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