Helpdesk software
The IT helpdesk your whole organization can use.
Built for IT teams, with room for facilities, HR, and anyone else who fixes things. Plans start at $79 a month, and everyone asking for help is free.
Every helpdesk feature on every plan. We host it, so there’s nothing to install. Try it free for 30 days.
Made for more than IT
The whole organization, not just the IT desk
Most helpdesks are built for one IT team. RequestCrew is built for an organization where a lot of different people fix a lot of different things.
Every department, one place
IT, facilities, fleet, HR, and anyone else get their own forms, teams, and queues. A broken printer and a leaking roof both have somewhere to go.
Forms that ask the right questions
Build your own request forms with dropdowns, a person picker, and questions that show up only when they matter. A new hire form can hand IT the laptop and facilities the keys.
Approvals built in
A purchase can wait on a department head or the requester’s supervisor. They hear about it by email and on their phone, and approve it in a couple of clicks.
Works from a phone
Techs add it to their home screen and get alerts. Staff can snap a photo of the problem and send it with the ticket.
Sign in the way you already do
Microsoft 365, Google, Okta, or a Windows account on your network, with automatic sign-in on work computers.
Email, Slack, or Teams
Email your helpdesk address, type /helpdesk in Slack, or message the helpdesk in Teams, and it becomes a ticket. Replies come back the same way.
See it in action
RequestCrew in two minutes
Someone asks for help, a tech works the ticket, a manager approves a purchase, and facilities uses the same helpdesk. Then try it yourself in the demo.
2 minutes · plays from YouTube when you press play
For your techs
Everything about a ticket on one screen
- Reply, add internal notes, and @mention someone to pull them in
- Saved replies for the answers you give every day
- Hand a task to another team without losing track of it
- Log your time, see the SLA clock, and know what’s overdue
- Merge duplicates and link related tickets
- Start a Zoho Assist or TeamViewer session right from the ticket
For everyone else
Asking for help takes a minute
Pick a form, answer a few questions, and send. They can follow along, reply, and rate how it went when it’s done, from a computer or a phone.
- Articles that might answer the question show up before they send
- Open a ticket for a coworker whose computer won’t start
- Email, Slack, or Teams work too, for people who’d rather not log in
Inventory add-on
Keep track of the stuff, too
Laptops, printers, vans, and mowers, right next to the tickets about them. Scan a tag with a phone, check things out, and hear before a warranty runs out.
- Tags you print yourself, scanned with a phone’s camera
- Loaners people reserve on a form, with what’s free shown before they ask
- Found for you on your network, in Microsoft Intune, and in Google Workspace
- From $29 a month, not per item
Contracts and vendors add-on
And the renewals, before they renew
Subscriptions, support plans, leases, and warranties, with who you buy from and how to reach them. The contract’s owner hears about it before the last day to cancel.
- Works out the last day to give notice on a contract that renews on its own
- Every vendor’s support line and case link, right on the ticket waiting on them
- From $19 a month, and 20% off the two with inventory too
We run it. You use it.
No servers to set up or keep patched. Your helpdesk is usually ready the same day.
Your own helpdesk
At its own address, like yourname.requestcrew.com, with its own database. Never shared with anyone else’s.
Kept up for you
We keep it updated and back it up every 15 minutes, with encrypted copies kept off the server.
Simple pricing
From $79 a month, priced by how many techs you have. Everyone else is free.
Moving from another helpdesk? Bring your people, sites, and old tickets over from a spreadsheet, with a preview before anything is saved.
See it for yourself
The demo is a made-up company with three months of tickets. Pick who you’d like to be and click around. There’s nothing to sign up for.